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Tech discussion => 4K,6K,8K Series => Topic started by: Tonemiester on December 24, 2018, 05:11:32 PM

Title: 4000E/G - No audio from master fader - SOLVED
Post by: Tonemiester on December 24, 2018, 05:11:32 PM
This is strange(or not). I can route signal from any channel to LF/RF and get audio to the monitor section including volume control but the master fader has no control at all. Also, there is no indication on the L/R m meters. Any ideas?

Thanks,

Mike
Title: Re: 4000E/G - No audio from master fader
Post by: SubspaceSound on December 26, 2018, 10:14:29 PM
Hm... My first thought is that this would be a problem on the e27 card, 'cause a failure there would impact all 4 master channels. A good place to start would be to check whether the Audio VCA or Sidechain VCA output is low, that would narrow down half the board.

When you say you've routed signal from a channel to LR/RF, do you mean that signal is passing through the master section without showing up on meters/touching the master fader, or that you've patched around to the monitor section?

Hope this helps!
Title: Re: 4000E/G - No audio from master fader
Post by: Tonemiester on December 27, 2018, 03:50:52 PM
The E27 card makes sense as it appears the master fader appears to feed the E27 which contains the compressor. However, the compressor works fine and the master fader does nothing at all. To answer you earlier question, when I apply signal to ch 24 through the patch bay line input (as if in mix mode) I can see signal in the channel. The large fader works, however, assigning ch 24 to LF/RF makes no difference as I still get audio to the monitors but not through the master fader. If I go to "Reply" mode, the console acts more normal in that the LF/RF have to be assigned in order to get audio to the monitors and meter. However the master fader still has no effect on the audio level.
Title: Re: 4000E/G - No audio from master fader
Post by: sintech on January 01, 2019, 06:25:22 PM
Easy way, is to over patch from Pre-VCA insert output into Post-VCA Insert Return, the effectively patches over the VCA (master fader and compressor), if audio returns you have an issue with the 27 card.

Title: Re: 4000E/G - No audio from master fader
Post by: amillar on January 01, 2019, 09:40:43 PM
Could it be as simple as a missing computer link to the master fader? Since you say the compressor works fine, and there's really not much master fader specific electronics on the 27 card.

Cheers,

Andy
Title: Re: 4000E/G - No audio from master fader
Post by: Tonemiester on January 06, 2019, 08:11:42 PM
Easy way, is to over patch from Pre-VCA insert output into Post-VCA Insert Return, the effectively patches over the VCA (master fader and compressor), if audio returns you have an issue with the 27 card.

I tried this and no change. Thanks for the suggestion though.
Title: Re: 4000E/G - No audio from master fader
Post by: Tonemiester on January 06, 2019, 08:15:43 PM
Could it be as simple as a missing computer link to the master fader? Since you say the compressor works fine, and there's really not much master fader specific electronics on the 27 card.

It could be since I don't currently have the computer connected to the console. Thanks Andy.
Title: Re: 4000E/G - No audio from master fader
Post by: radardoug2 on January 09, 2019, 04:43:29 AM
I dont see how you can hear audio on the stereo bus without the meters moving. Are you sure you are monitoring the stereo bus?
Simple test. Switch the oscillator on and send it to the stereo bus. Buttons at top of main module.
Do the meters move? Are you hearing the tone?
Move the master fader and tone should go up and down.
Title: Re: 4000E/G - No audio from master fader
Post by: Tonemiester on January 09, 2019, 05:14:17 PM
Maybe I have not been as clear as I should. I am in Mix mode, Desk Out, Stereo Mode. I can send audio into any channel, assign to LF/RF, bring up a fader and I get audio and main meter deflection. However, the Master Fader in the 651 does not work. It does not affect the signal to the monitor section. Hmmm.

Mike
Title: Re: 4000E/G - No audio from master fader
Post by: radardoug2 on January 09, 2019, 08:29:37 PM
Well, now that we have a clear description, it narrows it down. So do you have extenders? Pull the module up, scope around the fader. Missing ground on the fader? Faulty fader?
Title: Re: 4000E/G - No audio from master fader
Post by: xmax on January 22, 2019, 03:32:55 PM
I would look at the computer send and return from master fader.
I will take a look at the docs later today.
Title: Re: 4000E/G - No audio from master fader
Post by: Matt Salazar on August 03, 2019, 07:20:00 AM
Did anyone figure this out? I'm having the same issue when I turned on the console today.
Title: Re: 4000E/G - No audio from master fader
Post by: Clip6 on August 03, 2019, 06:14:00 PM
I know it's not this but first thing I thought was the autofade.....
Title: Re: 4000E/G - No audio from master fader
Post by: Tonemiester on August 06, 2019, 06:16:30 PM
Unfortunately, I still have the issue. I have been so busy that I still have not connected the computer which I think is the culprit. I wish I could use the master fader because when mixing the console hot, there is no way to reduce level to the A to D's.
Title: Re: 4000E/G - No audio from master fader
Post by: Clip6 on August 06, 2019, 09:07:30 PM
Use level control on buss compressor. Is the VCA offset engaged?
Title: Re: 4000E/G - No audio from master fader
Post by: Tonemiester on August 06, 2019, 10:30:54 PM
Yeah, the make up gain works if that is what you are referring to.

Mike
Title: Re: 4000E/G - No audio from master fader
Post by: JoshMoran on September 04, 2019, 03:04:44 AM
Just came across this exact issue last month. It was the ribbon connecting the master fader to our computer. We just recently switched over the THD-Labs' Tangerine Audio Interface and had to modify a ribbon to get it working again.

Every symptom you had, we had. So I'd say it's for sure the computer. If it's not connected the master fader won't control level. It's like that on our 8000G+ (ultimation) at least.
Title: Re: 4000E/G - No audio from master fader
Post by: Tonemiester on September 05, 2019, 07:15:03 PM
Josh,
Good to know. Confirms my hunch. Thanks for chiming in.

Mike
Title: Re: 4000E/G - No audio from master fader
Post by: Tonemiester on October 24, 2019, 10:56:39 PM
SOLVED.